SHIPPING


SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 days after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 10–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 15 and 35 days to arrive at their destination but can take longer from time to time.

What shipping methods are offered, and what are the respective shipping times?

We have 4 different shipping methods: unregistered, registered, priority line and expedited shipping.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our Warehouses).
HongKong Warehouse:
Shipping Type Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days)
Unregistered Air Mail or Registered Air Mail United States 0.52% 44.87% 49.88% 3.5% 18.13
Spain, United Kingdom, Italy, Germany, France & Portugal 5.18% 43.44% 48.34% 1.17% 15
Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 2.96% 40.34% 52.54% 3.74% 18.66
Russia 0% 4.45% 84.41% 11.1% 28
Japan, Korea 0% 21.30% 68.80% 9.66% 17.75
Brazil 0% 0% 23.91% 72.09% 38.6
Turkey 0.06% 37.75% 59.05% 3.1% 20.33
Thailand, Singapore & Malaysia 0% 40.39% 56.12% 2.6% 16.2
Other countries 0.7% 38.79% 47.94% 8.56% 23.57
Priority Line United States 12.28% 79.05% 7.4% 0.52% 11.75
Spain, United Kingdom, Italy, Germany, France & Portugal 8.44% 66.56% 23.45% 0.45% 13.55
Russia 0% 3.48% 75.79% 20.04% 31
Brazil 2.21% 6% 61.29% 25.46% 30
Turkey 20.42% 77% 3% 0.08% 10
Australia 7.67% 86.60% 5.68% 0% 11
Korea 97.54% 1.57% 0.89% 0% 7
Japan 95.80% 2.09% 0% 0% 6.84
Thailand, Singapore & Malaysia 58.96% 41.04% 0% 0% 8.45
Other countries 22.33% 30.8% 27.62% 17.64% 18.65
Expedited Shipping ALL countries(EMS) 3.8% 46.8% 26% 15% 14.8
ALL countries(DHL) 65.8% 25.75% 3.86% 0.37% 6.72
GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.
USA Warehouse:Generally, 3-7 days to a USA address.
ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

About customs tax

Taxes may apply for imported goods/services and is regulated by the country law. SITLIE is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

NOTE: AFFECTED BY COVID-19 THERE WILL BE SOME DELAY ON THE DELIVERY.